Privacy Policy

1. Who to contact

GR-Tyres is the business operating this website. For questions about your personal information, requests to access or delete data, or privacy concerns, contact us at info@gr-tyres.co.uk or call 07301 940323.

2. Information collected

If you contact us or request a quote or booking, you may provide your name, phone number, postcode or service location, vehicle make and model, tyre size and any details you enter in a message. Calls, emails and WhatsApp messages may also contain information you choose to share.

When you use the website, technical information such as IP address, device and browser information, pages visited and interactions may be processed through hosting, security and any tracking technologies configured on the site.

3. Why we use it and legal bases

We use enquiry and booking details to respond, check service availability, provide quotes, arrange tyre fitting and communicate about a requested service. This is generally necessary to take steps at your request before entering into a contract or to perform a contract.

We may also use information to maintain records, secure and operate the website, investigate problems and handle customer queries where necessary for our legitimate interests, subject to your rights; and to meet legal obligations such as applicable accounting requirements. Any optional analytics or advertising tracking requires an appropriate lawful basis and, where required, cookie consent.

You do not have to submit a website enquiry, but we need enough contact, location and vehicle details to respond or arrange the service.

4. Who receives information

We may share relevant information with the people carrying out or coordinating your tyre service, as well as website hosting, communications and other service providers where needed to operate the business. Website enquiry and booking submissions are sent to a Telegram chat used to receive the details of your request. If you contact us using WhatsApp, that communication is handled through WhatsApp.

This website includes Google Tag Manager containers and may use Google services for analytics or advertising, depending on the tags configured in those containers. Embedded Google Maps may also process information when loaded. Check the relevant provider’s privacy information for details of its own processing.

5. Cookies and tracking

The website includes Google Tag Manager. The exact cookies and tracking technologies depend on the tags enabled in its containers; those tags may be used to measure site activity and advertising results. Google Maps and other third-party content may use their own technologies.

Where consent is required for non-essential cookies or similar technologies, it must be obtained before they are used. A privacy policy alone does not obtain cookie consent. You can also manage cookies through your browser settings, although some site features may be affected.

6. How long information is kept

We keep personal data only as long as necessary for the purpose for which it was collected, including responding to your enquiry, providing services, handling disputes and meeting applicable legal or accounting requirements. The period depends on the nature of the information, whether a service was provided and any applicable obligations. Third-party services may apply their own retention settings.

7. International transfers and security

Some technology and communications providers may process information outside the UK. Where UK data protection law applies, appropriate transfer arrangements should be used when required. We aim to limit access to customer information to people and providers who need it for a legitimate business purpose.

8. Your privacy rights

Depending on the circumstances, you may have the right to access your data, correct inaccurate information, request erasure or restricted use, object to certain processing or receive your information in a portable form. You can withdraw consent where processing relies on consent. To make a request, email info@gr-tyres.co.uk.

9. Changes to this policy

We may update this page as our services or data practices change. The date at the top shows when it was last updated. For further information, please contact us.